Purchase, Return & Exchange Policy
Welcome to RifeGlobal.com by ActivatingLight LLC Please review our Purchase, Return & Exchange Policy carefully before making a purchase.
Please carefully review this Purchase, Return & Exchange Policy before placing an order with RifeGlobal.com or RifeGlobal.store or RifeVideos.com by Activating Light.
This policy applies to purchases made through our websites, by phone, email, SMS, or other authorized ordering methods.
-
By placing an order with us, you acknowledge that you have read, understand, and agree to this Purchase, Return & Exchange Policy, our Terms & Conditions, and our Safety Information & Medical Disclaimer.
1. ALL SALES ARE FINAL
ALL SALES ARE FINAL. NO CANCELLATIONS. NO RETURNS. NO REFUNDS. NO EXCHANGES, except where otherwise required by applicable law or expressly provided in this policy.
Please carefully review your order before completing your purchase.
Customers are responsible for reviewing, but not limited to:
- Product descriptions;
- Products and quantities selected;
- Product compatibility requirements;
- Safety information and warnings;
- Billing information;
- Shipping information;
- Applicable manufacturer instructions;
- Our Safety Information & Medical Disclaimer;
- Our Terms & Conditions; and
- This Purchase, Return & Exchange Policy.
Once an order has been placed, the customer is responsible for the purchase subject to the provisions of this policy and applicable law.
2. Order Acceptance
All orders are subject to acceptance, payment verification, product availability, and our applicable policies.
We reserve the right to decline or cancel an order before fulfillment due to product unavailability, pricing or product-information errors, payment verification issues, suspected fraud, or other legitimate business reasons.
If we decline or cancel an order after payment has been collected, the applicable payment will be refunded.
This right of the business to decline or cancel an order does not create a right for the customer to cancel an order after it has been placed.
Customer-initiated cancellations are not accepted, except where otherwise required by applicable law.
3. Order Changes & Cancellations
ALL SALES ARE FINAL. NO CANCELLATIONS.
Once an order has been placed, it cannot be cancelled by the customer.
If you discover that you entered incorrect shipping information, contact us immediately.
If your order has not yet been processed, packaged, or shipped, we may be able to correct the shipping address at our discretion.
Address changes are not guaranteed and do not constitute or create a right to cancel an order.
Once an order has been processed, packaged, or shipped, we cannot guarantee that any changes can be made.
Customers are responsible for providing complete and accurate information at the time an order is placed.
4. Returns & Exchanges
We do not accept returns or exchanges because a customer, but not limited to:
- Changes their mind;
- No longer wants or needs the product;
- Orders the incorrect product;
- Orders an incorrect quantity;
- Fails to verify product compatibility before purchasing;
- Determines after purchase that a product is not suitable for their individual circumstances;
- Chooses not to use the product;
- Purchases an item elsewhere after placing an order with us;
- No longer owns or intends to use compatible frequency-generating equipment;
- Discovers or experiences a medical or personal circumstance that affects their decision to use frequency-generating technology; or
- Otherwise decides after purchasing that they do not want to keep or use the product.
Products may not be returned without prior written authorization from RifeGlobal.com or RifeGlobal.store by Activating Light.
Sending merchandise back to us without authorization does not create a right to a refund, exchange, or store credit.
5. Incorrect or Defective Items
If you believe you received an item that is incorrect due to an error on our part or defective when received, please contact us promptly after delivery.
Please provide your order information and a description of the issue. We may request photographs, video, packaging information, serial numbers, or other reasonable information necessary to evaluate the claim.
We will review the circumstances and determine the appropriate resolution.
Depending upon the circumstances, an approved resolution may include replacement of the affected item, replacement of a component, other appropriate corrective action.
Do not return an item unless you have received return instructions or authorization from us.
This section does not apply to damage, incompatibility, misuse, improper installation, normal wear, alterations, use contrary to instructions, or problems caused by equipment or products not sold by us.
Nothing in this section limits rights or remedies that cannot legally be excluded under applicable law.
6. Refund Policy
ALL SALES ARE FINAL. NO CANCELLATIONS. NO RETURNS. NO REFUNDS. NO EXCHANGES, except where otherwise required by applicable law or expressly provided in this policy.
Physical Products
All sales of physical merchandise, including books, accessories, replacement parts, electrodes, cables, Sticky Pads, plates, clamps, accessory kits, and related products, are final.
We do not provide refunds because a customer changes their mind, no longer wants or needs an item, orders the incorrect item, determines after purchase that an item is not suitable for their circumstances, or chooses not to use an item.
Repair Products & Services
All sales of repair products and repair services are final.
No refunds, returns, exchanges, or customer-initiated cancellations are accepted once a repair order has been placed, except where otherwise required by applicable law.
Products requiring repair must be shipped to the designated repair location according to the instructions provided. After the applicable repair service has been completed, the product will be shipped back to the customer.
Customers are responsible for following all shipping and repair instructions provided for the applicable service.
Digital Products, Educational Materials & Courses
Due to the nature of digital products, downloadable materials, electronically delivered educational content, courses, and similar products or services, all sales are final once purchased or access has been provided.
No returns, refunds, exchanges, or cancellations are accepted, except where otherwise required by applicable law.
Non-Refundable Items
Gift cards, personalized or customized products, repair services, digital products, courses, downloadable materials, electronically delivered educational content, and other products identified as non-refundable are final sale.
7. Medical Conditions & Changes in Personal Circumstances
Customers are responsible for reviewing our Safety Information & Medical Disclaimer before purchasing.
RifeGlobal.com and RifeGlobal.store by Activating Light sell educational materials and accessories. We do not manufacture or sell frequency-generating machines.
The Universal Frequency List Book itself does not generate or transmit frequencies, and the accessories we sell do not independently generate frequencies.
Customers are responsible for determining before purchase whether the products, educational materials, accessories, and any frequency-generating equipment they independently choose to use are appropriate for their individual circumstances.
The discovery of a medical condition, change in health, recommendation from a healthcare professional, pregnancy, presence of an implanted medical device, change in personal circumstances, decision not to use frequency-generating technology, or determination that frequency-generating technology is not appropriate for an individual does not, by itself, create a right to cancel an order or receive a return, refund, or exchange, except where otherwise required by applicable law.
8. Product Compatibility
Customers are responsible for confirming that accessories, replacement components, software, cables, electrodes, and other products are compatible with their equipment before purchasing.
RifeGlobal.com and RifeGlobal.store do not manufacture the GB4000, MOPA, or other frequency-generating machines.
Customers should consult their equipment manufacturer when necessary to determine compatibility or obtain machine-specific technical information.
Purchasing an incompatible item because the customer did not verify compatibility does not create a right to a return, refund, or exchange, except where otherwise required by applicable law.
9. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at the time an order is placed.
Please verify your:
- Name;
- Street address;
- Apartment, suite, or unit number;
- City;
- State or province;
- Postal or ZIP code;
- Country; and
- Phone Number
- Email Address
- Other information required for successful delivery.
If you discover an error, contact us immediately.
If the order has not yet been processed, packaged, or shipped, we may be able to correct the address. Address corrections are not guaranteed.
Once an order has been processed, packaged, or shipped, we cannot guarantee that the shipment can be redirected, intercepted, recovered, or delivered to a corrected address.
If a shipment is returned because the customer supplied an incorrect, incomplete, or undeliverable address, additional shipping charges associated with reshipping the order may be the customer's responsibility, except where otherwise required by applicable law.
10. Shipping & Delivery
Shipping rates and available shipping methods are calculated or displayed during checkout.
Shipping costs may be based upon factors including package weight, dimensions, destination, selected carrier, service level, and applicable carrier rates.
Order processing and carrier transit time are separate.
Delivery estimates provided by a carrier are estimates unless the carrier expressly identifies the selected service as guaranteed.
Once a shipment has been accepted by the shipping carrier, transportation and delivery are subject to the carrier's network, procedures, and applicable terms.
Weather, customs processing, transportation disruptions, carrier delays, incorrect addresses, local delivery conditions, and other circumstances may affect delivery.
11. Express Shipping
Express orders placed before 12:00 PM on a business day are generally processed for shipment the same day when possible.
Same-day processing is not guaranteed.
Express orders placed after 12:00 PM may be processed the following business day.
Weekends, holidays, after-hours orders, payment-processing issues, inventory issues, carrier delays, and other circumstances may affect processing.
Selecting an expedited shipping service affects the carrier service selected for transportation and does not necessarily eliminate order-processing time.
12. Lost, Missing, Delayed or Damaged Shipments
Customers should monitor the tracking information provided for their shipment.
If tracking indicates that a package is delayed, lost, missing, damaged, or experiencing a delivery problem after carrier acceptance, the customer should promptly contact the applicable shipping carrier using the tracking number and follow the carrier's applicable investigation or claims procedures.
When appropriate, RifeGlobal.com or RifeGlobal.store may provide available shipping records or documentation to assist with a carrier investigation or claim.
Carrier investigations, insurance coverage, reimbursement eligibility, missing-package searches, and delivery determinations are subject to the applicable carrier's procedures and policies.
Nothing in this section is intended to exclude any responsibility or customer remedy that cannot legally be waived under applicable law.
13. International Orders, Customs, Duties & Taxes
International customers are responsible for reviewing applicable import requirements before ordering.
International shipments may be subject to:
- Customs processing;
- Import duties;
- VAT or other taxes;
- Brokerage charges;
- Carrier processing fees;
- Customs fees;
- Currency-conversion or foreign transaction fees; and
- Other charges imposed by the destination country, government, financial institution, or shipping carrier.
Unless expressly collected as part of the transaction, these charges are the responsibility of the customer.
Customs processing may delay delivery.
A customer's refusal or failure to pay customs duties, taxes, brokerage charges, or other applicable import charges does not automatically create a right to a refund.
Any rights or obligations associated with an international shipment remain subject to applicable law.
14. Refused & Unclaimed Packages
Customers are responsible for providing an accurate and complete shipping address and accepting delivery of orders properly shipped to the address provided at checkout.
ALL SALES ARE FINAL. Refusing a shipment, failing to claim a package, or failing to retrieve a package from the carrier does not entitle the customer to a refund, except where otherwise required by applicable law.
If a package is returned to us because it was refused, unclaimed, not retrieved, or undeliverable due to an incorrect or incomplete address provided by the customer, no refund will be issued. Customers may request to have their order reshipped at their own expense. All additional shipping costs and applicable carrier fees must be paid in full before the package will be reshipped.
RifeGlobal.com and RifeGlobal.store by Activating Light is not responsible for additional shipping expenses resulting from customer refusal, failure to claim a package, or incorrect shipping information, except where otherwise required by applicable law.
15. Billing Information
Activating Light owns and operates RifeGlobal.com and RifeGlobal.store.
Purchases may appear on your credit or debit card statement as:
SP ACTIVATING LIGHT
or
SP ACTIVATING LIGHT HTTPSRIFEGLOB UT 84057
Please remember these billing descriptors when reviewing your financial statements.
If you do not recognize a charge, please contact us at 866-757-9375 before initiating a payment dispute so that we can help identify the transaction.
16. Chargebacks & Payment Disputes
Chargebacks and payment disputes are governed by the Chargebacks, False Payment Disputes & Fraudulent Claims section of our Terms & Conditions.
A chargeback is not an alternative method for circumventing an applicable final-sale policy.
We reserve the right to contest payment disputes when transaction records, communications, shipping records, delivery confirmation, or other evidence supports the validity of the transaction.
Nothing in this policy prevents a customer from exercising a legitimate chargeback, billing-dispute, or consumer-protection right available under applicable law or applicable payment-network rules.
17. Purchase Acknowledgment
By completing a purchase through RifeGlobal.com, RifeGlobal.store, by phone, email, SMS, or another authorized ordering method, you acknowledge that you have had the opportunity to review the product information and policies applicable to your purchase and that you agree to our Purchase, Return & Exchange Policy, Terms & Conditions, and Safety Information & Medical Disclaimer.
You acknowledge that you are responsible for reviewing your order before submitting it, including products, quantities, compatibility, billing information, shipping information, and applicable safety information.
You further acknowledge that customer-initiated cancellations, returns, refunds, and exchanges are not accepted except where expressly provided in our policies or otherwise required by applicable law.
18. Contact Us
If you have a question concerning an order, product, shipment, or this policy, please contact us:
RifeGlobal.com or RifeGlobal.store by Activating Light
Email: support@rifeglobal.com
Phone: 1 (866) 757-9375ALL SALES ARE FINAL. NO CANCELLATIONS. NO RETURNS. NO REFUNDS. NO EXCHANGES, except where otherwise required by applicable law or expressly provided in this policy.